FREE WORLDWIDE SHIPPING ON ALL ORDERS ABOVE £35

UK orders will arrive in 1 to 2 working days after posting.

European orders will arrive in 3 to 5 working days after posting.

Rest of world destinations within 5 to 7 working days after posting.

If you are a trade customer please contact us for pricing.

We ship with Royal Mail.

DELIVERY / POSTAGE

Dispatch Timelines

• Orders placed by 12:00/Noon, Monday – Friday, will be dispatched the same day.
• Orders placed after 12:00/Noon, Monday – Friday, will be dispatched the following day.
• Orders placed between Friday 12:00/Noon – Sunday 23:59, will be dispatched on the following collection date (Monday, Except on Bank Holiday).

Please also be aware that UK Bank Holidays can affect the dispatch schedule listed above. We aim to deliver excellent customer service and do everything in our power to deliver your order on time. However please be aware that on the rare occasion, due to reasons out of our control, these timelines may not be met and deliveries could take longer.

IMPORT DUTY, TAX & SURCHARGES

We manufacture and ship from the United Kingdom. The UK is an EU member and goods travelling within the EU are classed as ‘in free circulation’ and are therefore not subject to customs clearance. Please make sure that you are aware of your country’s import tax and or duty charges before you order. Hydro Holder LTD will not except liability for any additional import tax and or duty charges issued by your country’s national import office. Such charges are issued by the country’s national import office to the recipient and are not controlled by Hydro Holder LTD. Import duty is usually calculated by the value of your purchase and the tax rate can vary from country to country. If in doubt please consult your country’s governmental or national import office website for further information.

DELIVERY DELAY

Hydro Holder LTD will not be held accountable for parcels that are delayed or go missing if the delivery address supplied by the customer is incorrect or incomplete. Hydro Holder LTD will not be held accountable if a delay in the delivery is caused by direct or indirect strike action, adverse weather, customs clearance or any other event beyond Hydro Holder LTD’s control.

CANCELLATIONS 

If you need to cancel your order.. Buying a Hydro Holder should be easy and stright forward. If you do need to cancel your order please follow the instructions below. CANCELLATION POLICY STATMENT If you wish to cancel an order please notify us as soon as possible to help mitigate any processing costs. If you cancel before your order is shipped we will issue a full refund upon written instruction and confirmation. If you notify us after your order has been shipped we will not be able to refund the shipping cost nor the cost to return the goods to us. We will only be able to refund the cost of the goods once they have been returned in as new saleable condition.   CANCELATION PROCESS Contact Hydro Holder LTD as soon as you can once you realise you would like to cancel your order   CANCELLATION notice received BEFORE shipping Hydro Holder LTD will cancel shipping and refund in full your order.   CANCELLATION notice received AFTER shipping

1. Hydro Holder LTD will mark the order as under cancellation
2. Hydro Holder LTD will provide a returns form
3. Hydro Holder LTD will process a part refund on return of goods to us in as new saleable condition (Refund would be less shipping/handling)

RETURNING THE CANCELLED ORDER Once the order has been received please arrange for the return collection. Please don’t open the packaging if you have no intention of keeping the items. This ensures there is no damage to the product and speeds up the return process when it gets back to us. THE CUSTOMERS RESPONSIBILITY FOR CANCELLED ITEMS It is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at Hydro Holder LTD in as new condition.